Some Orillia Power customers have been receiving calls claiming to be from Hydro One, threatening to disconnect their electricity unless an immediate payment is made. All customers should be aware that this is a scam and that both Orillia Power and Hydro One are not disconnecting any customers at this time.
In order to protect our customers and employees, our doors are CLOSED to the public. We continue to monitor this pandemic closely with guidance provided by the Premier of Ontario.
You can continue to pay your bill via drop box located @ 360 West St S, at the bank and on-line. We cannot accept cash at this time.
Move-In/Move-Out forms will continue to be processed on-line.
Staff will continue to be available to assist you by phone, and email, Monday to Friday 8:30 am to 4:30 pm. Please contact us at 705-326-7315, if you have additional questions. Thank you for your understanding.
The Ontario Government has announced the “COVID-19 Energy Assistance Program” (CEAP) and CEAP-SB to assist residential and small business customers directly impacted by COVID-19 in paying their electricity bills. For further information, including eligibility criteria, for the COVID-19 Energy Assistance Program, email [email protected] or call us at 705-326-7315.