Information & Notices

Planned Outage: Wednesday November 13, 2019 there is a planned outage scheduled for Victoria Cres and Forest Ave. Learn More

Planned Outage: Tuesday November 12, 2019 there is a planned outage scheduled for Ivy Lane. Learn More

New TOU Rates

The Ontario Government has introduced the new Ontario Electricity Rebate (OER) effective November 1, 2019.  The OER is set at 31.8% and replaces the previous 8% rebate and Regulated Price Plan (RPP) rate reduction, as well as the Global Adjustment Modifier previously provided to eligible consumers not participating in RPP.  RPP prices are increasing November 1, 2019 to reflect the true cost of electricity and the Electricity line on bills will rise accordingly.  The OER will compensate for that rise and the average residential bill increase will be in line with the rate of inflation. For example, the total bill for a typical residential customer who uses 700 kWh per month will increase by about $1.99 or 1.8%. The OER will appear on bills labelled “Ontario Electricity Rebate”.  Consumers that were previously eligible for the 8% rebate will be eligible for the OER including low-volume consumers such as households and small businesses, as well as farms and certain long-term care homes. Larger multi-unit complexes that are primarily residential, where at least 50% of the units are “qualifying units” as defined, such as apartment buildings and condominiums will be eligible subject to new notice requirements. Consumers that were receiving the 8% rebate on October 22, 2019 but are not eligible for the OER will receive the OER until October 31, 2020 if they meet the new notice requirements before February 1, 2020. If not met, their OER will cease on January 31, 2020. A Notice Form will be mailed to all affected customers. See News Release.

Information about the Ontario Electricity Rebate is available at

Orillia Power has posted its 2018 Scorecard. See how we performed

Consumer Alert: Beware of disconnection scams. Consumers are reporting being contacted by scam artists pretending to be from their utility and threatening to disconnect electricity service if they don’t receive payment immediately. If you receive such a message by phone or text or letter, contact your utility directly using the telephone number printed on your bill.

Orillia Power has updated its Conditions of Service. Learn more

Orillia Power has engaged UtilityPULSE, a market research firm, to conduct a customer satisfaction survey.  Over the next few weeks, starting August 26th, the representative will ask to speak with the person who looks after the household’s electricity bill.  You will not be asked for account, financial or other personal information and the calls should last no longer than 15 minutes. Your participation is very much appreciated.  If you have any questions or concerns, feel free to contact us at (705)326-7315 or

Electricity prices remain virtually unchanged May 1 The Ontario Energy Board (OEB) announced that there will be little change to electricity prices. Learn more

Ontario’s System-Wide Electricity Supply Mix 2018 Data

Reminder: Summer time-of-use hours come into effect May 1

For the latest Tariff of Rates and Charges for Orillia Power customers effective May 1, 2019, see Current Rates

April is Dig Safe Month! Protect your property and loved ones by contacting Ontario One Call before you dig. Visit

Thank you to all our customers for the success of our conservation programs. It has been a great partnership. As of April 1, 2019, most programs will be delivered centrally by the IESO. Go to or contact them by email at

WARNING: Orillia Power has received reports from customers who have been targeted regarding a disconnection scam. Learn More.

Hydro One Inc. is applying for approval to purchase all shares of Orillia Power Distribution Corporation.  See Notice and Application.

Orillia Power Distribution Corporation is applying for new distribution rates effective May 1, 2019. If the application is approved as filed, residential customers consuming 750 kWh per month would experience a decrease of approximately 2.8% in their current delivery charges. This is a $1.28 per month decrease on their total bill. General service customers consuming 2,000 kWh per month and having a monthly demand of less than 50 kW would experience a decrease of approximately 3.2% in their current delivery charges. This is a $3.64 per month decrease on their total bill.  See Application.

Reminder –  Winter TOU hours for the Regulated Price Plan (RPP) begin on November 1. The tier threshold for residential customers that are paying tiered RPP prices is also changing. RPP prices are not changing.  Learn more.

Orillia Power has posted its 2017 Scorecard. See how we performed

For the latest Tariff of Rates and Charges for Orillia Power customers effective May 1, 2018, see Current Rates

Effective April 1, 2018, the Debt Retirement Charge will no longer be applied to electricity bills. Learn More

April is Dig Safe Month.  Make just one call before you dig. Learn More

Join the over 500 Ontarians who are now having their say on electricity issues. Go to and join this important conversation.

New video sheds light on the electricity bill and celebrates utility workers. Click to view video

Community Investment with Hydro One. Learn More

City of Orillia Will be Home to Hydro One Advanced Technology Hub. Learn More

Local Utilities Warn of Electricity Bill Phone Scams. Learn More

Save with Kilowatt Way – a new interactive tool. Learn More

Ontario Energy Board warns consumers of a possible OESP telephone scam. Learn More

Hydro One Wants to Build Technology Hub in Orillia. Learn More

Off-Peak Mid-Peak On-Peak

Current: On-Peak

Summer Weekdays

May 1 to October 31

Time-of-Use - Summer

Off-Peak: 7:00pm - 6:59am
Mid-Peak: 7:00am - 10:59am & 5:00pm - 6:59pm
On-Peak: 11:00am - 4:59pm

Winter Weekdays

November 1 to April 30

Time-of-Use - Winter

Off-Peak: 7:00pm - 6:59am
Mid-Peak: 11:00am - 4:59pm
On-Peak: 7:00am - 10:59am & 5:00pm - 6:59pm

Weekends & Holidays

Holiday Schedule

Time-of-Use - Weekends & Holidays

Off-Peak: All Day

My Account will provide you with timely feedback on your Time-of-Use (TOU) electricity consumption patterns. Smart meters and TOU rates can help you manage your electricity costs if you choose to shift some of your electrical use to lower cost periods. For example, by running your dishwasher or other appliances during a low-demand time, such as weeknights or weekends, you can reduce your electricity costs because you'll pay the 'off-peak' rate.

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