In order to protect our customers and employees, our doors are CLOSED to the public. We continue to monitor this pandemic closely with guidance provided by the Premier of Ontario.
You can continue to pay your bill via drop box located @ 360 West St S, at the bank and on-line. We cannot accept cash at this time.
Move-In/Move-Out forms will continue to be processed on-line.
Staff will continue to be available to assist you by phone, and email, Monday to Friday 8:30 am to 4:30 pm. Please contact us at 705-326-7315, if you have additional questions. Thank you for your understanding.
Customers have reported to Orillia Power that they are being contacted regarding a rebate program, told that they will be paid a visit, and to have their electricity bill ready for viewing. We are also aware that some consumers are receiving calls telling them that a home inspection is required in order to receive the COVID-19 Energy Assistance Program (CEAP). A home visit is not required to qualify for CEAP. In addition, the Orillia Power does not phone consumers offering rebates nor do we ever schedule home visits.
If you are unsure whether a call is legitimate, please call us to verify at 705-326-7315.
If you suspect that you have been the victim of a scam you can submit a report by contacting the Canadian Anti-Fraud Centre at 1-888-495-8501 or online.
Please also see a Consumer Alert issued on February 3, 2021 by the Ontario Energy Board here.
The Ontario Government has announced the “COVID-19 Energy Assistance Program” (CEAP) and CEAP-SB to assist residential and small business customers directly impacted by COVID-19 in paying their electricity bills. For further information, including eligibility criteria, for the COVID-19 Energy Assistance Program, email [email protected] or call us at 705-326-7315.