The structure of the electricity sector in Ontario and electricity invoices can be a bit confusing. Like other utilities, Orillia Power is mandated to provide a detailed breakdown on your bill that separates the various charges such as electricity, transmission / delivery and regulatory charges. Customers are often contacted by electricity retailers in an attempt to enlist the citizens of Orillia to sign a long-term fixed contract with them for the electricity portion of their bill. These retailers and their agents may contact you by phone or email. There are few things you should keep in mind if you are contacted by a retailer or agent:
- Orillia Power Distribution Corporation is in no way affiliated with any electricity retailer and we do not send people door-to door soliciting contracts.
- If you choose not to deal with a retailer, Orillia Power will be your default supplier and you will be charged the provincially regulated price for electricity.
- You are under no obligation to provide your personal billing information to anyone, regardless of the company they represent. By providing this confidential and personal information, you may find yourself inadvertently committing to a sales contract.
- If you choose to sign with a retailer, your contract will only be for electricity consumption (that is the section on your bill titled Electricity). You will continue to be billed for delivery, regulatory charges and the debt retirement charge.
- If you do choose to sign a contract with an electricity retailer, you will not be eligible to take advantage of the Time-of-Use (TOU) rates with your smart meter. You will pay the retailer price as stated in the contract plus the Global Adjustment.
- The Global Adjustment changes monthly, This charge is on top of the retailer contract price so if your contract price is 7.5 cents per kWh, you must add the value of the global adjustment to know the full cost per kWh that you will pay.
What do I do if I am having problems with a retailer?
Retailers must be licensed by the Ontario Energy Board (OEB). Licensed retailers must follow a code of conduct as set out by the OEB. If you are having trouble, you should first try to solve the problem with your retailer. Keep a record of who you have contacted and any responses. If you are unable to resolve your concern with the company, you can contact the OEB on their toll free complaint line at 1-877-632-2727. You can also learn more about your rights and responsibilities when signing energy contracts with door-to-door electricity retailers by visiting the Ontario Energy Board website.