Messages

DISCONNECTION SCAM:

Fraudsters are contacting customers by

  • Phone
  • Text messages
  • Email
  • Fake electricity bills
  • Door-to-door

They threaten to disconnect power unless immediate payment is made. In some cases scammers demand payment by a pre-paid credit card or Cryptocurrency (Bitcoin). Please note we will NEVER ask you to pay your bill through Bitcoin or pre-paid credit cards.

If you suspect you are being targeted:
1. Immediately hang up any suspicious phone calls
2. Do not click on any links in emails/text messages asking you to accept electronic transfers
3. Avoid sharing any personal information over the phone or in-person
4. Do not make any payments related to Smart Meter Deposits, this fee does not exist
5. Always compare bills to previous ones, including the amount and account number

To report fraudulent activity, please contact:
Canadian Anti-Fraud Centre at 1-888-495-8501
Orillia Power Customer Care at 705-326-7315, Monday to Friday from 8:30 a.m. – 4:30 p.m.

Consumer Charter

Understanding your rights and responsibilities about energy services will help you make informed choices and know where to go for help. A big part of our ongoing consumer protection role is to make sure you understand those rights and responsibilities.  Read the Consumer Charter.

Helping You Stay Connected

Check the Service Rules

The Ontario Energy Board (OEB) has rules in place to protect you as a residential consumer and ensure all electricity customers across the province are treated fairly when it comes to customer service.  Utilities follow special rules that give qualifying low-income households even more protection, such as waiving security deposits and allowing longer payment times under arrears payment plans.

Visit the OEB website to learn more: www.oeb.ca/rules.

Get Help Paying Your Bill

If you are behind on your electricity bills, you have an opportunity to go on an arrears payment plan.  The payment plan gives you extra time to pay your overdue bills.

Contact Orillia Power to learn more.

Apply for Additional Support

The OEB has support programs in place to help you in an emergency, or on an ongoing basis.

The Low-income Energy Assistance program (LEAP) is an emergency, one time, financial assistance program for qualifying low-income customers that are behind on their electricity bills and facing disconnection.  Those who qualify may receive up to $500 for their electricity bill, up to $600 if the home is electrically heated.

Visit www.oeb.ca/billhelp to find out more.

The Ontario Electricity Support Program (OESP) provides a monthly on-bill credit to reduce the electricity bill for qualifying low-income customers.  Recently, OESP credits have been increased by 50 per cent, and eligibility thresholds for household income and size have been broadened, to provide more support for qualifying low-income consumers.  The increase translates to an additional $180 to $300 per year for qualifying households, depending on their size and annual income.  Consumers who live in homes which are electrically heated, or who rely on certain medical devices requiring a lot of power, qualify for a higher level of OESP assistance.  Indigenous consumers also qualify for a higher level of assistance.

More information is available at www.OntarioElectricitySupport.ca.

Call the OEB

For more information, you may call the OEB at 1-877-632-2727 (toll-free) or visit their website at www.oeb.ca.